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PRIVACY
Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.
Note, the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.
Ziebart International Corporation respects the privacy rights of our customers and is committed to protecting the information we collect in connection with your visit to www.ziebart.com (the “Site”) and the ordering of products from the Site. This Privacy Policy is designed to inform you about the types of information that we may collect from you in connection with your use of the Site. It is also intended to explain the conditions under which we use and disclose that information, as well as some of the steps we take to safeguard it. For purposes of this Privacy Policy, “personal information” includes information that individually defines you, such as your name, physical address, email address or phone number.
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COLLECTION OF INFORMATION
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
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Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
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Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
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Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
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Privacy Contact information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:
- By E-Mail: info@ziebart.com
- By Phone: 248-837-3955
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We reserve the right to make changes to this policy. Any changes to this policy will be posted.
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DATA COLLETION
We collect limited non-personal information that your browser makes available whenever you visit a website. This log information includes your Internet Protocol address, browser type, browser language, the date and time of your query and one or more cookies that may uniquely identify your browser. We use this information to operate, develop and improve the Site and our services.
If you order products from us, we request personal information from you on our order form. To buy from us, you must provide contact information (such as name and shipping address) and financial information (such as credit card number and expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
If you submit personal information to us, you give express permission to Ziebart International Corporation and/or its authorized agents, dealers and distributors to contact you. If your information is provided in connection with a promotion, sweepstakes or contest, we may use such information to notify winners.
COOKIES: On your visit to the Site, a cookie may be sent to your computer that uniquely identifies your browser. A "cookie" is a small file containing a string of characters that is sent to your computer when you visit a website. We use cookies to improve the quality of the Site. We do this by storing user preferences in cookies and by tracking user trends and patterns. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent, however, some features or services available at the Site may not function as efficiently without cookies.
INFORMATION SHARING: We may share your information in any of the following circumstances:
1. We have your consent.
2. We conclude that we are required by law or have a good faith belief that access, preservation or disclosure of such information is reasonably necessary to protect the rights, property or safety of the Site, its users or the public.
3. We may share the information submitted under your account among our business partners, franchisees and distributors. We will not disclose your account information to non-affiliated people or companies, except in the limited circumstances described in this Policy.
4. We may store and process personal information collected on the Site in the United States or any other country in which we maintain facilities. By using our services, you consent to the transfer of your information among these facilities, including those located outside your country.
5. We may share aggregated information with others.
ACCESS: If you want to see the personal information we have collected about you from the Site or if you believe any information we have is incorrect and you wish to correct it, please contact us at the address provided below. If we change or delete information in response to your request, we will not then continue to use it; however, some residual information may remain in backup records or records of deletions.
PROPERTY RIGHTS: Any communication or material other than your personal information submitted to this Site, such as questions, comments, suggestions and ideas, become the exclusive property of Ziebart International Corporation and may be used for any purpose whatsoever without restriction or compensation.
INFORMATION SECURITY: We take precautions to protect your personal information. When you submit personal information via the Site, your information is protected both online and offline. Whenever we collect sensitive information (such as credit card data) online, we use Secure Sockets Layer (SSL) software to encrypt the information for transmittal to us in a secure way. We also take steps to protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personal information. The computers/servers in which we store personal information are kept in a secure environment. However, neither people nor security systems are foolproof, including encryption systems. Therefore, while we use reasonable efforts to protect your personal information, we cannot guaranty its absolute security.
CHILDREN: Children under the age of 13 should not send any information about themselves to us, including information like your name, address or e-mail address. The Site does not knowingly collect personal information from children under the age of 13. In the event that we learn that we have collected such information from a child under the age of 13 without parental consent, the information will be deleted from our database as soon as reasonably possible.
LINKS TO OTHER SITES: The Site may contain links to other websites. We do not control the privacy practices or the content of such websites. We recommend you carefully read the privacy policies of each website you visit.
OPT-OUT PROCESS: If you would like to opt-out of receiving future email marketing communications from Ziebart send an email to ziebart@ziebart.com with the subject “UNSUBSCRIBE.”
CHANGES TO THIS POLICY: Please note this Privacy Policy will change from time to time. We will post those changes on this page and, if the changes are significant, we will also provide a more prominent notice. Therefore you should review the Site’s Privacy Policy for potential changes when you return to the web site for future visits.
YOUR ACCEPTANCE OF OUR PRIVACY PRACTICES: By using the Site, you accept our privacy statement and conditions posted on the Site.
Communications regarding this Privacy Policy should be directed to:
Ziebart International Corporation
Attention: Legal/Privacy
1290 E. Maple Road
Troy, MI 48083
This Site is owned and operated by Ziebart International Corporation, 1290 E. Maple Road, Troy, MI 48083, USA.
Ziebart International Shipping and Return Policy
• Unless otherwise specified, all orders will be shipped via FedEx ground with the exception of gift certificates, which will be shipped via USPS.
• Shipping available in the United States only (excluding Alaska and Hawaii).
• Ziebart International does not accept returns. All sales are final.
• Most orders will ship within 24 hours of receipt of the order.
• The shipping time will vary between 1 and 5 days.
• Orders are not held for any back ordered items. We strive to maintain adequate stock levels of all products, so all orders are shipped as soon as possible.
• All orders must be checked for shortages or damage and reported to Ziebart International Corp. within 5 days of receipt.
• Shipping and handling charges on refused shipments are the responsibility of the customer.
• Please do not return any damaged items to us. Contact us immediately at http://www.ziebart.com/f/contact/ upon receipt of a damaged package. We will contact the carrier and file a claim. This process may take a few weeks to complete. Save all packaging materials and the carton in which your shipment arrived. The carrier may want to inspect these items. If you would like to receive replacement goods right away, please contact us and we will re-ship the damaged items. We will charge your account for the replaced items and issue credit to your account upon completion of the carrier’s claim.
• For defective items, please contact Ziebart International for a Return Materials Authorization (RMA).
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